Currently at the Port of Dover
Hi! I'm Eche, a technical product manager who turns everyday problems into digital products people rely on.
I'm based in London, and at the moment I'm the IT Development Manager (Product) at the Port of Dover, the UK's busiest international ferry port, working on products in payments, AI, data and security. I shape digital strategy for business-critical services, drive digital transformation and lead a team of engineers, using AI and data to help the business work smarter, spot what's coming and make better decisions.
Now
- Leading digital transformation at the Port of Dover
- Mentoring product people on ADPList
- Growing Bonded by Tech
AI knowledge base
Weeks → days
for new starters to learn the Port's procedures
Pass Application System
−75%
sign-in queries after one label change
OPTICS forecasting
£500K+
saved a year by building in-house
Where I've built products
- Port of Dover
- Raiz Finance
- Senior Internet
- Quidizy
How I use AI and data
Improve how the business works
I look for slow, manual processes and redesign them. At the Port that has meant automating daily finance reporting, running process improvement workshops for Project ASPIRE, and an AI knowledge base that cut new starters' training from weeks to days.
Spot patterns and predict what's next
Data shows what people can't see. OPTICS, an in-house traffic forecasting system, saves the Port over £500,000 a year, Sentinel surfaces trends in security activity, and reporting after going cashless uncovered a £200,000+ revenue leak.
Give decision-makers better information
I turn data into metrics people act on. The Port now tracks key metrics as business intelligence, Raiz has a North Star metric, and our digital twin will support berth planning and traffic flow.
Selected work
Port of Dover
Taking a port cashless
Replacing cash one business unit at a time, then using the data to find money the old system was losing.
£200K+
revenue leak uncovered
02Port of Dover
Sentinel: security data that guides decisions
An in-house security system that replaced manual processes and shows patterns in how officers work.
6 months
from start to delivery
03Port of Dover
Pass applications without the trip to reception
Self-service for pass renewals, parking permits, training and visitor passes, cutting footfall at Port Reception.
Less footfall
at Port Reception
04Port of Dover
AI that gives staff trusted answers
A RAG knowledge base with human approval built in, so staff get answers they can trust.
Weeks → days
to learn the Port's procedures
05Raiz Finance
Making cross-border payments simple to trust
Repositioning Raiz Finance and mapping how car dealers import vehicles, from auction to customs.
Raiz Finance
rebranded from Raiz Digital
06Port of Dover, with the Universities of Manchester and Plymouth
Planning the Port's waterside with a digital twin
A 3D model built to support better decisions on berth planning and traffic flow.
2028
handover to the Port's team
07Senior Internet
MemberBase: taking the pain out of collecting fees
Direct Debit and visible payment failures for membership organisations.
70%
fewer support tickets
Eche consistently demonstrated strong analytical, marketing and strategic thinking skills that were critical to the success of our product development efforts.
Recognition at the Port
Sentinel
Recognised after my presentation to the executive team as a strong example of the Security and IT Development teams working together to deliver genuine digital innovation.
Pass Application System
Recognised for a professional, highly functional system that reduces footfall at Port Reception and improves customer service, and for bringing all parties together on a complex project.
OPTICS traffic forecasting
Recognised for delivering the first version against a tight deadline, in time for the Easter holiday period, laying the foundation for using forecasting to support operations.
Also
OPTICS: forecasting port traffic
Built an in-house outbound traffic forecasting system that replaced an external provider and saves the Port over £500,000 a year. The first version shipped on a tight deadline, in time for the Easter holiday peak.
Project ASPIRE
Ran process improvement workshops across engineering, estates and finance, directed ERP integrations and led testing for the Port-wide ERP transformation.
River CPD
Introduced a leaderboard to bring gamification to continuing professional development.
QuidPay
Owned the payment gateway that powered Lumia.ng to ₦200M+ in its first year.